How to connect with GetYourGuide

Introduction

In this guide, we will walk you through connecting your GetYourGuide account with your kleesto account, including steps for both the GetYourGuide Supplier Portal and the kleesto Dashboard. Connecting your kleesto account with GetYourGuide will significantly decrease the manual booking operations and automate the availability synchronization between kleesto and GetYourGuide. In summary, you can benefit from the following features:

• Real-Time Availability: GetYourGuide and kleesto continuously communicate to exchange information about your products’ availabilities. This means that when a traveler requests to book a time slot for a specific product, GetYourGuide will request for availability and kleesto will respond with the actual availability of your product. As a result, kleesto acts as a centralized availability system that distributes your availability to GetYourGuide and other distribution channels.
• Centralized Booking Management: All bookings received by GetYourGuide are automatically created on your kleesto dashboard, resulting in a single hub for managing your bookings.
• Booking Cancellations: If the traveler cancels a booking on GetYourGuide, GetYourGuide will forward the cancellation request and kleesto will automatically cancel the booking on your kleesto account.

What is not supported by this connection

1. This connection does not support changing the number of persons, start date, or start time of a confirmed booking. In such a case, you will have to manually change the booking details in both accounts.
2. Syncing prices and commissions is also not supported for all types of prices. To be compatible, ensure to keep the same prices in both accounts.
3. Due to GetYourGuide's privacy restrictions, some of the customer details may not be forwarded to kleesto in the booking confirmation.
4. GetYourGuide does not support offering additional services to their customers via this connection.

Prerequisites

Before you begin, make sure you have completed the following steps:

1. GetYourGuide supplier account: You must have an active GetYourGuide supplier account. If you don't have one, you can sign up on their website. https://supplier.getyourguide.com/register
2. Access to GetYourGuide supplier portal: You should have access to GetYourGuide supplier portal to request a connection with your reservation system.

(1) Prepare your Travel Product

To have a successful connection with GetYourGuide, you will need to properly configure your kleesto products to be compatible with your GetYourGuide products. Both kleesto and GetYourGuide offer flexibility on the product structure, so following the guidelines described below is highly recommended.

(1.1) Channel Manager Settings

OTAs (including GetYourGuide) need information about your product's cancellation and refund policy. GetYourGuide offers a flexible cancellation policy to their customers, so it's highly recommended that you adapt the same settings for your kleesto products.

Here's how you can set the channel manager settings for your kleesto product:

1. Navigate to Travel Products page and click on the Edit button of your product
2. Click on the Channel Manager Settings button and set the following settings:

• Traveler / Reseller can cancel confirmed bookings: Yes
• Your cancellation policy must be configured on the GetYourGuide's supplier portal according to their restrictions, so make sure to keep this setting enabled to be compatible with the GetYourGuide's cancellation policy. If this setting is deactivated, you won't be able to receive cancellation requests in kleesto.
• Traveler / Reseller can request refund on confirmed bookings: Yes
• Your refund policy must also be configured on the GetYourGuide's supplier portal according to their restrictions, so make sure to keep this setting enabled to be compatible with the GetYourGuide's refund policy.
• Cancellation Policy: 
• Optionally provide a detailed description (in text format) of your cancellation and refund policy.
• General hours of operation for this product:
• This is an informative detail to let GetYourGuide know your product's working hours. You can leave it empty (00:00 - 23:59) or set your product's first starting time and last ending time. For example, if you have one execution trip that starts at 10:00 and lasts for 6 hours, the time range should be 10:00 - 16:00.

(1.2) Minimum Persons (per booking)

OTAs (including GetYourGuide) allow customers to book as a single person. Although kleesto allows you to set the minimum number of persons per booking, it is required to accept bookings with 1 person; otherwise, your GetYourGuide product will not be bookable and compatible with GetYourGuide's policy.

Here's how you can set the minimum persons per booking for your kleesto product:

1. Navigate to the Travel Products page and click on the Edit button of your product
2. Set the Minimum Persons (per booking) = 1

(1.3) Cut-off Time

If your GetYourGuide product has a cut-off time, you should also have the same cut-off time for your kleesto product. Different cut-off time is bad practice because it might result in inconsistent availability checks.

Here's how you can set the cut-off time for your kleesto product:

1. Navigate to the Travel Products page and click on the Edit button of your product
2. Click on the Cut-off Settings button and set the same cut-off time you have in GetYourGuide

(1.4) Pricing Type

GetYourGuide product supports 3 pricing types, all supported by kleesto, so you must have the same pricing type for your kleesto product. Also, depending on the pricing type, some fields must be set on the pricing option for being compatible with the GetYourGuide's pricing configuration.

The following table shows how a GetYourGuide pricing type is translated to a kleesto pricing type, including the required fields for the pricing option:

(2) Create Custom Pricing Option

You need to create 1 Custom Pricing Option for GetYourGuide in order to receive bookings in your kleesto dashboard. GetYourGuide prices must be the same as the prices you set on the pricing option; otherwise, kleesto will not be able to calculate the booking price correctly, resulting in a booking failure.

Here's how you can create a custom pricing option for your kleesto product:

1. Navigate to Availability & Pricing > Products Schedules page
2. Find the product and click on the "+" icon to expand the table
3. Click on the Pricing Options > Custom tab
4. Click on the Create Pricing Option button
5. Set the prices to be the same as you have in GetYourGuide
1. Make sure to set the required fields according to pricing type (1.4) 👆

(3) Create Product Availabilities

GetYourGuide will periodically request the availability of your kleesto product and will temporarily save the availability for several hours. For this reason, it's essential to set the availabilities in kleesto before completing the connection; otherwise, your product may be unavailable or inconsistent for a short time.

If you haven't already created the availabilities for your kleesto product, follow the steps:

1. Navigate to Availability & Pricing > Products Schedules page
2. Find the product and click on the "+" icon to expand the table
3. Click on the Create Availabilities button to create the availabilities

(4) Create Payment Policy

It is required to create a payment policy that reflects the contract between your company and GetYourGuide so that kleesto can calculate the GetYourGuide commission correctly. If you offer multiple travel products with different commissions, you should create multiple payment policies with similar configuration but with different commission amount.

Here's how you can create the GetYourGuide Payment Policy in your kleesto account:

1. Navigate to Account > Policies page
2. Click on the Add Policy button
3. Here is an example of a payment policy with 30% commission:

• Policy Type: Payment Policy
• Policy Name: GetYourGuide Payment Policy (30%)
• Commission Type: Commission (Percentage) - In Final Booking Price
• Commission Amount: 30%
• Auto-accept Bookings: Disabled
• Approval Time (in hours): 1
• Who is getting paid from the Traveler: Channel

(5) Create GetYourGuide Channel

Creating the GetYourGuide channel in kleesto will allow you to connect your kleesto products with your GetYourGuide products and be able to receive bookings via the connection.

Here's how you can create the GetYourGuide Channel in your kleesto account:

1. Navigate to Channels page
2. Click on the GetYourGuide card located under the Kleesto Services section
3. Select the Payment Policy that you have previously created for GetYourGuide
4. Add the Product and the Custom Pricing Option you have previously created for GetYourGuide
5. Click on the Submit button to create the channel

You have successfully prepared your product to be connected with GetYourGuide! At this moment, kleesto is initiating the connection with your GetYourGuide account. Usually, the connection may take a few minutes to generate the External ID, which you can use in the GetYourGuide supplier portal to finalize the connection.

If this connection takes longer than expected, please contact us via chat support or email at [email protected].

(6) Map GetYourGuide Product to kleesto Product

Once the connection is established, you can map the GetYourGuide product to the kleesto product. In the GetYourGuide portal, you will be requested to provide the External product ID of your kleesto product.

Here's how you can get the External product ID of your product in the kleesto dashboard:

1. Navigate to Channels page
2. Find the GetYourGuide channel and click on the connection icon
3. Select a Product and a Pricing Option to get the External ID
4. Copy the External ID

Once you have the External ID, follow the steps on the GetYourGuide supplier portal:

1. Log In to GetYourGuide Supplier Portal https://supplier.getyourguide.com/login
2. Navigate to Manage > Products page
3. Click on the Product Name to redirect on the edit page of the product
4. Click on the Edit Option button to redirect on the edit page of the option
5. Navigate to Pricing tab inside the option
6. Answer to the following questions:
- Do you use a booking system for your availability? -> Yes
- Booking System: Redeam (kleesto is in partnership with Redeam to handle the channel management synchronisation)
- External product ID: Paste the External ID that you have previously copied
- What do you want to configure automatically? -> Availability only
7. Click Save to complete the mapping

It's a wrap !!! 🎉🎉🎉

You have successfully connected your kleesto product with a GetYourGuide product. Now it is the time to let the automagic work its wonders and enjoy a hassle-free experience!

We are here for you

We understand that the process of connecting GetYourGuide with kleesto may present some challenges, and we're here to assist you every step of the way. Your success is our priority, and that's why we're pleased to offer a free consultation call to provide expert guidance and ensure a seamless connection process. Don't hesitate to reach out to us via our chat support or send us an email at [email protected].